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Bridging the Communication Gap Between Home Builders and Home Buyers

Bridging the Gap


Buying your own home is part of the American dream. The dream culminates with enjoying the comforts of the new house. Before that happens you must go through the rite of passage of home building, whether your budget is within the categories of custom homes or ready for occupancy new homes. This requires good communication between homeowners and home builders.


Purchasing new homes or building custom homes starts with looking for a builder/contractor with good reputation. This is also the time for you to look into the candidates style of communication if it suits your own level of comfort. The style will reflect on future correspondences during the construction phase and completion of project. Builders open to questions with immediate and reasonable answers are ideal candidates for a stress free construction. It is also important to ask the contractor on what medium of correspondences they are comfortable with aside from formal meetings or walk throughs during critical stages of building such as structural framing, electrical and plumbing installations, and finishing stage. These informal mediums are phone calls, emails, impromptu meetings or site visits.


An open exchange of opinions and ideas is key to successful owner/builder relationship. A competent builder is adept in providing a detailed scope of work which will be your guide in the process of construction and schedules of key stages such as in choosing the materials to be used in electrical, plumbing fixtures, paint and flooring. Change order is another phase in construction wherein communication should be open between builder and owner. Changes in the construction plans such as additional works and unforeseen differences between what is on paper and the actual site are reasons for change orders. The communication lines must be open to deal with differences on actual construction and what you envision your house to be as per plan. Change order also means additional cost but in some rare instances it results to a reduction on construction price.


If you are looking into buying a new house whether it belongs in the ready for occupancy new homes or custom homes categories find a builder that is ready to answer all your queries and exchange ideas with. All doors must be open to ensure your visions are put into paper and into building the house.  Home building is not a walk in the park but can be manageable if all lines of communication are open between homeowners and builders which will result to your dream house.

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Communication is Key in Custom Home Building

Communication is Key

Constructing your new dream home to fit your wants and needs doesn’t have to be stressful and headache inducing. Take the stress out of building a custom home by effectively communicating with those you are working with.


It’s widely known that communication is key to a successful relationship or marriage, but it’s also essential to maintaining an open relationship with your custom home builder and contractors for a jobwell done the first time. When entering the process of building the home of your dreams to fit your precise vision it’s important you convey exactly what you want to your builders and contractors so they can build it correctly the first time with no problems. Also, don’t forget to consider the builder’s ability to effectively communicate with both you and the designers. Without a reliable builder who actually takes the time to listen to you and comprehends exactly what you’re wanting, the construction of your new custom home could take so much longer than it should and might even surpass your budget due to miscommunication which frequently leads to costly mistakes.


When interviewing prospective builders it’s recommended you choose ones you feel you can easily communicate with about your expectations and your maximum budget.  The most professional builders take communication seriously and provide multiple ways for their clients to get in touch with them such as a reliable phone number, email and by contact forms on a website or smartphone application.


They’ll guide you through the whole custom home building process and also always follow up with their clients and are considerate enough to reply in a timely fashion. To find the best builders in your area who openly communicate with their clients try asking your friends, family and neighbors for recommendations or research the company online to read reviews regarding the experiences of previous customers.


Digmaa was built for this multi-faceted communication, and we have site and mobile based platforms.  Keeping clients updated throughout the build in just another great way to communicate.

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Digmaa Launches Home Building Website

Des Moines, IA—2015 Jan. 16—Digmaa, a Des Moines startup, has officially launched a web- and mobile-based platform into a niche custom homebuyers market which bridges communication between all parties involved.


The pain points are simple; clients are usually left without constant updates and tons of travel back and forth from their current home to their new home. The relationship with the builder usually is there when clients first start the project and quickly ends mid construction.


The clients are texting, calling, and e-mailing builders more than they should to get updates on their home build. This causes the builder much headache and the buyer anxiety waiting for the reply. This can all be avoided.


Co-founder Austin Mac Nab understands firsthand the frustration of lack of communication between homebuilders and homebuyers. Mac Nab explains his personal experience, “although I enjoyed going to my new home to see the progress, it quickly became a part time job because I was always left wondering what’s next, what has been done, etc. I knew there had to be a better way to close that crucial communication gap between builders and their clients.”


Where Mac Nab brings the buyer insight, Mana Thongvanh, co-founder, brings the homebuilder experience to the company. This partnership fueled the idea to bring the buyer as well as the builder a better overall experience. “Digmaa simplifies the communication process with the client. The builder can focus on working on the project and quickly update the client from the convenience of a cell phone or laptop,” says Thongvanh.


Digmaa solves the issues the builder has with the client when it comes to updates and keeping the client well informed of the progress of their build. This is accomplished by uploading photos and videos through the different phases of the build as well as comment boards. Not to mention at the end of the build the buyer can download the whole experience to keep for long-term memories. Digmaa will also have reviews that buyers can provide, giving new homebuyers a chance to choose the right builder for them.


The public is able to create free accounts and browse previous and current projects on the site. Vendors and subcontractors would benefit from creating accounts as a way to get their name out there in front of prospective homebuyers. Builders can tailor their membership to the number of projects they have. Digmaa offers a 30 day trial for free and the option to cancel anytime. Mac Nab reiterates the simplicity of Digmaa, “We want to make this as easy and user friendly as possible. There is no training needed to use the site. The beauty of the website and mobile apps is the convenience. You can take photos and upload them instantly.”


About Digmaa
Digmaa is a communication platform (SaaS) that enhances the overall experience of the building process for all involved. Builders will be able to maximize their exposure to the public while having simple tools to connect with their clients for scheduling, budgeting, and updating their clients via photos/videos throughout the building phases. Learn more at


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